Legal

Privacy
Policy

Last Updated: 3 March 2026

This Privacy Policy describes how Pelvodi ("we", "our", or "us"), operating at Isidora Goyenechea 3000, Piso 23, Oficina 2320, Las Condes, Santiago, Chile, collects, uses, and protects personal data obtained through the website pelvodi.com and through our service engagement process. This policy is governed by Chilean Law No. 19,628 on the Protection of Private Life and applicable data protection regulations in Chile.

1. Data Controller

The data controller responsible for personal data collected through this website is Pelvodi, located at Isidora Goyenechea 3000, Piso 23, Oficina 2320, Las Condes, Santiago, Chile. You may contact us regarding data protection matters at info@pelvodi.com or by phone at +56 9 8531 7317.

2. What Personal Data We Collect

We collect personal data only when you voluntarily provide it to us. The categories of data we may collect include:

  • Contact information: Full name, email address, telephone number.
  • Inquiry information: Details about your building and the maintenance work you describe in your contact form submission.
  • Technical data: IP address, browser type, operating system, pages visited, and time spent on the site — collected through cookies and server logs for site operation and analytics purposes.

We do not collect sensitive personal data such as financial information, health data, or government identification numbers through this website.

3. How We Use Your Data

Personal data collected through this website is used for the following purposes:

  • To respond to inquiries submitted through the contact form.
  • To communicate with you about the services you have requested information about.
  • To operate and improve the functionality of this website.
  • To comply with legal obligations applicable to our business in Chile.

We do not use your personal data for automated decision-making or profiling. We do not sell, rent, or transfer your personal data to third parties for marketing purposes.

4. Legal Basis for Processing

Under Chilean Law No. 19,628, we process your personal data on the following bases:

  • Consent: When you submit the contact form and check the consent checkbox, you consent to us processing your data to respond to your inquiry.
  • Legitimate interest: For the operation of this website and to maintain basic server logs for security and performance purposes.
  • Legal obligation: Where processing is required to comply with applicable Chilean law.

5. Data Retention

We retain personal data submitted through contact forms for a period of up to two (2) years from the date of submission, unless a longer retention period is required by law or the data is required for the duration of a service engagement. Technical data collected through cookies and server logs is retained for up to twelve (12) months.

When the retention period expires, personal data is securely deleted or anonymized.

6. Data Sharing

We do not sell or commercially transfer your personal data to third parties. We may share personal data in the following limited circumstances:

  • Service providers: Third-party providers who assist us in operating this website (such as hosting providers), subject to appropriate data processing agreements.
  • Legal requirements: Where disclosure is required by applicable Chilean law, court order, or regulatory authority.

Any third-party service providers who process personal data on our behalf are required to handle that data in accordance with applicable law and our instructions.

7. Cookies

This website uses cookies to function correctly and to understand how it is used. For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

8. Your Rights

Under Chilean Law No. 19,628, you have the following rights regarding your personal data:

  • Right of access: You may request information about what personal data we hold about you.
  • Right of rectification: You may request correction of inaccurate or incomplete personal data.
  • Right of cancellation: You may request deletion of your personal data, subject to applicable legal retention requirements.
  • Right of opposition: You may object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at info@pelvodi.com or by post at our registered address. We will respond to requests within a reasonable timeframe in accordance with applicable law.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for data transmission. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date of the most recent update is shown at the top of this page. Continued use of this website after any changes constitutes your acknowledgment of the updated policy.

12. Contact

For any questions, concerns, or requests relating to this Privacy Policy or our data processing practices, please contact us: